Privacy Policy

1. Introduction

Tettevi Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tettevigroup.com.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information such as:

• Name, email address, and phone number
• Billing and delivery address
• Payment information (processed securely via Paystack)
• Profile information including avatar and preferences
• Communications with our team

2.2 Automatically Collected Information

When you visit our site, we automatically collect: IP address, browser type, pages visited, time spent on pages, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and offer support
• Send promotional communications (with your consent)
• Analyze usage to improve our website and services
• Comply with legal obligations

4. Cookies

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features may not function properly without cookies.

5. Third-Party Services

We use trusted third-party services including:

• Paystack — for secure payment processing
• Google OAuth — for optional social sign-in
• Google Analytics — for website analytics

Each of these providers has their own privacy policies governing how they process your data.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are hashed using industry-standard bcrypt encryption. Payment data is never stored on our servers.

7. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, withdraw consent at any time, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at privacy@tettevigroup.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@tettevigroup.com
• Address: Maale Street, Osu Labadi, Accra, Ghana
• Phone: +233 553 86 9190